Return & Refund Policy
At SK Herbals, we aim to provide our customers with quality products and a reliable shopping experience. If you receive a damaged, defective, incorrect, or otherwise eligible product, you may request a return or refund in accordance with this policy.
1. Return Eligibility
We accept return requests for eligible products when:
- The product received is damaged or defective.
- The wrong product has been delivered.
- The product received is materially different from the product ordered.
- The product is eligible for return under the applicable product conditions stated on our website.
For hygiene, safety, and product-quality reasons, certain products may not be eligible for return once opened, used, or tampered with.
Products must be returned in their original condition, with the original packaging, labels, accessories, and other items supplied with the order, where applicable.
2. Return Request Period
Customers should contact us within 5 days of receiving the order if they wish to request a return or refund.
Return requests submitted after the applicable return period may not be accepted unless otherwise required by applicable law.
To request a return, please contact our customer support team using the contact details provided below and provide:
- Order number
- Customer name
- Registered phone number or email address
- Reason for the return
- Photographs or videos of the product/package, where relevant
Our team may review the request before approving the return.
3. Damaged or Incorrect Products
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery.
For damaged packages, customers are encouraged to take photographs or videos of the package and product before opening or immediately after receiving the order. This information may help us investigate the issue with the shipping provider.
After reviewing the request, we may arrange a replacement, return, or refund, depending on the circumstances and product availability.
4. Non-Returnable Products
For health, hygiene, safety, and product-quality reasons, products that have been opened, used, consumed, altered, or damaged after delivery may not be eligible for return.
Products purchased during certain promotional offers may also have specific return conditions. Any such conditions will be communicated clearly at the time of purchase.
5. Return Shipping
If the return is due to an error on our part, such as receiving an incorrect, damaged, or defective product, SK Herbals will review the issue and may arrange or reimburse the applicable return shipping cost.
For returns requested for reasons other than a product defect, damage, or incorrect delivery, return shipping charges may apply where permitted by applicable law and the applicable product terms.
Any applicable charges will be communicated to the customer before the return is processed.
6. Refund Process
Once a returned product is received and inspected, we will notify the customer regarding the approval or rejection of the refund.
If the refund is approved, the applicable refund amount will be processed to the original payment method used for the purchase, where technically possible.
For eligible prepaid orders, refunds will normally be initiated within 7 business days after the return is approved and the returned product has been received and inspected.
The time required for the refund to appear in the customer's bank account, card, or payment account may depend on the payment provider or financial institution.
7. Refund Amount
The refund amount will depend on the circumstances of the return and the applicable terms of the order.
Where a return is approved because the product was damaged, defective, incorrect, or otherwise eligible for a full refund, the eligible amount paid for the product will be refunded.
Shipping or other charges may be treated separately depending on the reason for the return and the applicable terms.
We will communicate any applicable deductions or charges to the customer before processing the refund where required.
8. Cancellation of Orders
Customers may contact us to request cancellation of an order before it has been dispatched.
Once an order has been dispatched, cancellation may not be possible. In such cases, the customer may need to follow the applicable return procedure after delivery.
If a cancellation is successfully approved for a prepaid order, the applicable refund will be initiated using the original payment method.
9. Exchange or Replacement
Where appropriate and subject to product availability, SK Herbals may offer a replacement for an eligible damaged, defective, or incorrectly delivered product.
If the same product is unavailable, an eligible refund may be offered instead.
10. Refund for Undelivered or Returned Orders
If an order cannot be delivered because of an issue attributable to the delivery process or the order is returned to us, we will review the circumstances and determine the applicable refund in accordance with the order terms and applicable law.
Customers should contact us if an order has not been received within the expected delivery period.
11. How to Contact Us for a Return or Refund
To request a return, replacement, cancellation, or refund, please contact us using the details below:
Business Name: SK Herbals
Phone: +91-8708159008
Email: skherbovia@gmail.com
Customer Support: Monday to Saturday, 10:00 AM to 6:00 PM
Address: SHOP NO 3, SONEPAT, KHANNA COLONY, Sonipat, Haryana, 131001, India
Please include your order number and relevant details when contacting customer support.
12. Policy Changes
SK Herbals may update this Return & Refund Policy when necessary to reflect changes in our business practices, products, services, or applicable requirements.
The latest version of this policy will be published on our website.
13. Customer Support
We are committed to handling eligible return and refund requests fairly and transparently. If you have any questions about this policy or your order, please contact our customer support team using the contact information above.